I hope that you are all enjoying your spring semester, and I thought that it was time to reach out via our Get Connected newsletter. It has been a very busy year. As the demands for technology increase, we are challenged more to deliver services that each of you needs to be productive and to [...]
For many, it seems painfully obvious. In this digital age everyone under the age of 60 and, especially, under 25 must be technologically literate. Right? Well…maybe not. OK, there’s no question that College of Southern Nevada students are heavily invested in their technologies. Thousands of earbuds connect to iPhones, millions of email, Facebook and Twitter [...]
Sometimes all you hear is complaining. It really gets annoying when the people complaining are the ones never involved. It’s kind of like not voting and then complaining after-the-fact. Sometimes it is also necessary to say “well done” even when someone does something that’s essential and ‘part of their job’. OTS takes a beating when things break, rightfully so [...]
As technology becomes more important in higher education, we need to dedicate ourselves to learning more about what technology is out there, as well as what our colleagues are using to improve the educational experience for our students. To this end, OTS presented again in January the annual Tech Connection to provide a wonderful opportunity [...]
If you have ever needed technology support at CSN, you’ve likely worked with a Technical Support Specialist from User Services. User Services is the largest team within OTS that provides personalized computer hardware and software support to the CSN community. Our Technical Support Specialists and managers provide more than just “desktop support” for CSN. The [...]
The OTS Self-Service Help Desk is now available to all CSN students, faculty, and staff. By logging into the OTS Help Desk and submitting your own tickets to the Office of Technology Services, you can now track the progress of your ticket on the web anytime, from any computer without calling the Help Desk for [...]
Software Updates/Patches: The most important step in computer security is to always keep your computers and the software installed up-to-date with security patches and/or fixes. Microsoft has an update feature that will download and install patches as they become available that is already installed on your computer. The Microsoft Update program will update your operating system as [...]
