!!!Registration Now Open!!!
Master Series: Level III Student Affairs Customer Service Training Program
You may register through the CAPE at http://sites.csn.edu/cape/. Fall 2013 sessions begin on October 8, 2013. Sessions will be offered at the Henderson and Charleston campuses during the fall 2013 semester and at the Cheyenne and Charleston campuses during the spring 2014 semester.
All staff, including student and part-time employees, must use their CSN staff email address to register. For your information, I have attached the training calendar for the fall sessions.
Master Series: Level III sessions consist of:
• Emotional Intelligence: Jann Carson (spring 2014 only)
• Relaxation and Breathing for Calmness: Lisa Schapiro (spring 2014 only)
• Assisting Students with Special Needs: Sharnee Walker
• The Student Experience Panel: Loamy Diaz
In addition,
The following sessions from Levels I & II will be offered as well:
• Delivering Exceptional Customer Service – Rubi Ornelas & Sharon Allen
• Cultural Awareness: Interacting with an Open Mind – Debbie Tanner
• Active Listening and Body Language Skills to Improve Communication – Jann Carson
• Empowered to Serve: The Art of Civility in difficult Situations: Jann Carson
• Getting to Know CSN Resources: Kelly Wuest, Shawn Claxton & Andrew Farrar.
• Dealing with Difficult People and Situations: John Scarborough & Jessica Stellberg-Filbert
• It’s Not a Confrontation: It’s Empowering your Employees to Serve: Mandatory for AAII’s and up and all professional staff who supervise and have not previously attended – Lester Tanaka
• I’m Hired: Now What?: Mandatory for all student employees, part-time employees and AAI’s who have not previously attended: Shawn Claxton