Category: CSN Call Center

Comments Made by

Student Assistant Team Representatives who nominated June

“I love how June is always so very helpful anytime she is needed. She is kind and does not make me feel like any question is small. Thank you June for your help and kindness to us all.”

“Always finding ways of answering questions and finding a solution. Very reliable, very friendly with co-worker with a positive attitude.”

“I have chosen June, because she demonstrates good customer service skills, and has a great attitude towards co-workers and students. She is also a great team leader, and willing to listen when the people she works with needs her help. She is on time for work and is very reliable.  She is willing to go out of her way to make sure you get the right information for staff and students.”

‘Because she is very helpful. I know we call on her a lot and she never complains.”

“I think June should be EOM because she is such a great worker. She comes in with a positive attitude every single day no matter what, she is extremely helpful, she stretches herself out to make sure everyone is helped and she is just a great employer to work with.”

“June has been very helpful. She is always there to help. Even when she is helping another SATR she still is there to help everyone else. She has a great attitude and is very dependable!”

“June is very special she is always there when you need help she is great keep up the good job…”

The MyCSN Call Center opened on January 9, 2012, on the Charleston campus. The call center was established to provide assistance to students with navigating MyCSN. Call center representatives can also reset passwords, answer general questions about the college, help new students with the application process, and refer callers to appropriate departments as needed. Since its opening, the call center has reset 3,083 passwords and answered over 2,784 general calls.

The call center is led by Patricia Marshall, Student Assistance Team Coordinator, who states, “The call center is a support center for all CSN students.” The call center recognizes the importance of their role in contributing to a positive college experience for every student they come in contact with. They believe that the more positive experience a student has, the more likely it is for that student to continue their education and eventually graduate from CSN. It is the call center’s goal to provide every caller with world class customer service. The call center’s customer satisfaction rating currently averages over 87% and they hope to increase and maintain their average to 90% or above.

Students can call the MyCSN Call Center, Monday through Friday from 9:00am to 7:00pm at (702) 651-5555.