The MyCSN Call Center opened on January 9, 2012, on the Charleston campus. The call center was established to provide assistance to students with navigating MyCSN. Call center representatives can also reset passwords, answer general questions about the college, help new students with the application process, and refer callers to appropriate departments as needed. Since its opening, the call center has reset 3,083 passwords and answered over 2,784 general calls.
The call center is led by Patricia Marshall, Student Assistance Team Coordinator, who states, “The call center is a support center for all CSN students.” The call center recognizes the importance of their role in contributing to a positive college experience for every student they come in contact with. They believe that the more positive experience a student has, the more likely it is for that student to continue their education and eventually graduate from CSN. It is the call center’s goal to provide every caller with world class customer service. The call center’s customer satisfaction rating currently averages over 87% and they hope to increase and maintain their average to 90% or above.
Students can call the MyCSN Call Center, Monday through Friday from 9:00am to 7:00pm at (702) 651-5555.