April 1, 2020 Daily Chronicle

Dear CSN Family,

Today’s email update highlights important information from Student Affairs. As you know, I will bring you news every day from several critical divisions of the college such as Academic Affairs, Student Affairs, Human Resources and Finance.

I’d like to start by noting that we are planning to hold Virtual Town Halls every week for the foreseeable future to help disseminate information and answer any questions our faculty, staff and students may have. We’ve scheduled this week’s faculty and staff town hall for tomorrow at 3 p.m. Please see our Newsroom blog post for more information about how you may participate.

The Student Affairs team has been hard at work to make sure our students come first during this crisis.

Only two days after we began remote instruction, the division implemented a daily metrics report for its units. This report captures data on several areas of student engagement, including the number of student interactions, the nature of these interactions, frequently asked student questions, actions taken to ensure two-way communications with team members, operational concerns, support requests and questions for senior leadership.

Each unit is developing fact sheets and FAQ lists for team members assigned to help students so they will have the correct answers close at hand. This data has been vital to helping inform our team to ensure we are responding to student problems or challenges to the best of our ability.

The division has also developed an online exit survey for students who have withdrawn from at least one class this semester. We expect this information will help identify to what extent the current crisis and remote learning environment may have contributed to the students’ decisions.

I want to end today’s message by acknowledging your hard work and commitment to putting our Students First in these difficult times. If you have not yet done so, please check out the online message board we created to highlight the many positive stories happening right now at CSN. Feel free to post your own story, too.

Thank you.

Federico Zaragoza
College of Southern Nevada 

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