Office of Technology Services Updates for Students

OTS Updates

Students,

As you know, CSN begins teaching and learning in a nearly 100% online modality tomorrow so that we can continue to help you meet your academic goals while staying safe and complying with Federal and State mandates.  Your individual instructors should be in touch with you to help you still complete whatever is necessary to be successful in your Spring 2020 courses.  Remember that the official means of communication here at CSN is your student.csn.edu email address, so please check here often to be sure that you are up to date, especially as you adjust to learning online in any classes that have changed from a classroom.

Collaboration

Please visit https://www.csn.edu/collaboration to learn more about the tools available for learning and collaborating with your instructors and fellow students.  Note that as a student of CSN, you have access to five licenses of the Microsoft Office suite to use on your personal devices to help you to complete any work that you need to do.

Security

During a time like this, when people are in need, cybercriminals find opportunities.  You may see an increase in spam and phishing emails asking you to click a link or download free software. Review these emails carefully don’t download any of this software or click on these links. Instead, refrain from using free tools from the internet (freeware/shareware) as these are often linked to adware or spyware and can create a security risk to both you and CSN if you are working remotely. Forward any suspicious emails tospam@csn.edu.

Connectivity

For those concerned about internet access during this change, here are several links to companies who are providing broadband internet access for free or small fees to customers:

  • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot spots.
  • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers.

Help Desks

CSN Helpdesk Services will remain available and answering as many requests as possible.  However, due to increased demand, wait times may be longer than usual so we encourage you to utilize the self-service helpdesk option available at https://www.csn.edu/helpdesk. We appreciate your patience with both the OTS 24/7 Technical Assistance Helpdesk and the CSN Call Center during this time.

Survey

We understand how important technology is to your academic success, and even more so now as we make these adjustments we temporarily change how we work and learn.  We would appreciate it if you could take a quick minute of your time and fill out our Technology Preparedness Survey to help us assist you better in this transition.

Also, you can keep up to date on CSN’s response to COVID-19 at https://at.csn.edu/coronavirus.

Take care, be safe, and thank you for all of your support and flexibility during this time.

Thanks,

Mugunth Vaithylingam
Chief Information Officer | College of Southern Nevada

Have Questions? We can help.

Whether you need help with your account, recording your voicemail message, or notice an issue with your computer, we are here for you. Just contact us at the OTS Help Desk 24×7:

OTS Help Desk
Self Service: www.csn.edu/helpdesk 
Email: helpdesk@csn.edu 
Voice: 702-651-HELP (4357) / 800-630-7563
OTS Web Site: https://at.csn.edu/ots
CSN Call Center
Voice: 702-651-5555
Self-Service Help Desk 

Visit the OTS Website 

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